Refund policy

REFUND, RETURN & CANCELLATION POLICY

Welcome to Clawzbykita! Every single set of press-on nails is hand-painted and custom-crafted with love just for you.

Because our products are cosmetic and bespoke, we have set up the following guidelines. These policies are designed to guarantee that every customer receives a brand-new, sterile, and 100% untouched set of luxury nails, while allowing us to keep our creation and shipping times as fast as possible!

 OUR HYGIENE GUARANTEE: PRESET VS. CUSTOM SIZES

To protect your health and safety, we adhere to strict sanitation standards. We promise that the nails you receive have never been opened, worn, or handled by anyone else.

  • Preset Sets (XS, S, M, L, XL): You can return preset sizes within 14 days of delivery, but ONLY if the security seal on the packaging remains completely unbroken and untampered with. Once the seal is broken, we cannot accept them for return and no refund will be issued.
  • Custom-Sized Sets: Because these are handcrafted specifically to your personal, unique measurements, they are completely final sale and cannot be returned, exchanged, or refunded.
  • Sizing Kits & Accessories: To maintain hygiene standards, all sizing kits, prep kits, adhesive tabs, and nail glue are final sale.

 HOW TO START A RETURN (PRESET SIZES ONLY)

If you ordered a standard preset size and need to return it unopened:

  1. Complete our Refund Request Form (located in our website footer) within 14 days of delivery.
  2. Provide your order number and upload a clear photo showing that the hygiene/security seal is 100% intact and untampered with.
  3. We will review your request and photo proof within 2–3 business days.
  4. If approved, we will email you the correct return shipping address. Please do not post your item back to us until you receive this email.
  5. Once your return is received and inspected, we will process your refund immediately. Please allow 5–10 business days for the funds to clear into your bank account, depending on your bank's processing times.

Please Note: Incomplete forms or submissions without clear photo proof cannot be processed. The customer is responsible for return shipping costs. We highly recommend using a tracked shipping service, as we cannot issue refunds for packages lost in transit back to us.


FAST-TRACK CANCELLATIONS & CHANGES

We want to get your gorgeous new clawz to you as quickly as possible! Because we begin prepping and processing your handmade orders almost immediately after purchase, we can only accept cancellations or changes within these short grace periods:

  • Custom-Sized Sets: Cancellations or any changes to your order must be requested within 2 hours of placing your order.
  • Preset Sized Sets (XS, S, M, L, XL): Cancellations must be requested within 12 hours of placing your order.

To request a cancellation within these timeframes, please head to our Contact Us page immediately with your Order Number. Any requests made outside of these fast-track windows will unfortunately be declined as your nails will already be in production!


DAMAGED, FAULTY, OR INCORRECT ORDERS

We take pride in our strict quality check process, but if we made a mistake or if your package arrived damaged during transit, we will absolutely make it right!

  • Reporting Window: Please inspect your order upon receipt and email us at clawzbykita@outlook.com within 3 to 5 days of delivery.
  • Required Proof: Please include your order number and clear photos or videos showing the fault, damage, or mistake. The security/hygiene seal must remain completely unbroken.
  • Resolution: Once verified, we will provide a prepaid return label (if a return is required) and immediately ship out a brand-new replacement set or issue a full refund at no extra cost to you.

 WEAR & TEAR (WE'VE GOT YOU COVERED!)

Once press-on nails are applied, their lifespan depends entirely on your natural nail prep, application method, and daily activities. Because we cannot control how the nails are worn, we do not accept returns, exchanges, or refunds for nails that have been applied or handled.

  • Tip for Success: Please follow our application cards carefully to get the absolute best wear out of your set!
  • Lost or damaged a nail? Don't worry, you don't have to buy an entirely new set! We want you to enjoy your claws for as long as possible. Just email us at clawzbykita@outlook.com and we will be happy to create a custom single-nail replacement for purchase to keep your set looking perfect.