Terms of service

OVERVIEW

Welcome to Clawzbykita ! The terms "we", "us" and "our" refer to Clawzbykita . Clawzbykita operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Clawzbykita is powered by Shopify, which enables us to provide the Services to you. 

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. 

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. 

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service, Return and refund policy and our Privacy Policy available in our Website. If you do not agree to these Terms of Service, Return and refund policy or Privacy Policy, you should not use or access our Services. 


SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. 

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. 

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person. 


SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. 

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. 

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. 


SECTION 3 - ORDERS AND CONTRACT FORMATION

3.1 You can purchase our products by proceeding through our secure checkout pages, or via Instagram.

3.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

3.3 Your order constitutes an offer by you to purchase the products in accordance with these Terms. You are responsible for ensuring that the terms of the order and any applicable measurements or specifications you provide are complete, accurate and adequately communicated to us.

3.4 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.5.

3.5 We will confirm our acceptance to you by sending you an email that confirms that the products have been shipped. The contract between us will only be formed when we send you this Confirmation Email.

3.6 If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by email and we will not process your order. If you have already paid for the product(s), we will refund you the full amount as soon as possible.

 3.7 CANCELLATIONS AND CHANGES BY YOU: Because our press-on nails are handcrafted and custom-made to order, you may only request a cancellation or make changes to your order within our designated grace periods:

  • Custom Sizes: Within 2 hours of placing your order.
  • Preset Sizes: Within 12 hours of placing your order.
  • As long as your cancellation or change request is submitted via our Contact Us form before your respective grace period expires, we will honour your request. Once these grace periods have passed and we have begun processing, sizing, or creating your set, we cannot accept any cancellations, changes, or modifications.


SECTION 4 - PRODUCT SIZING AND ACCURACY

4.1 CUSTOMER RESPONSIBILITY: Clawzbykita provides detailed sizing guides and sizing kits to assist you in selecting the correct nail measurements. It is the sole responsibility of the customer to ensure that they measure their nails accurately and order the correct sizes.

4.2 RETURNS FOR PRESET VS. CUSTOM SIZES: > 

  • Custom Sizes: Because custom-sized orders are handcrafted to your exact specifications, they are entirely non-refundable and cannot be returned.
  • Preset Sizes: Preset sizes (XS, S, M, L, XL) may be eligible for a return within 14 days of delivery, subject to the strict hygiene rules outlined in Section 5 (Hygiene and Returns Policy).


4.3 SIZING KITS: If you are unsure of your size or fall between sizes, we highly recommend purchasing a Clawzbykita Sizing Kit prior to placing a full order. This is the most accurate way to guarantee a perfect fit and avoid sizing errors.


SECTION 5 - HYGIENE AND RETURNS POLICY

5.1 STRICT HYGIENE POLICY: Due to the cosmetic and personal nature of press-on nails, and to ensure the health and safety of all our customers, we must adhere to strict sanitation standards. Under no circumstances will we accept returns, exchanges, or refunds for any products where the hygiene or security seal on the packaging has been broken, tampered with, or if the product shows any signs of being opened, handled, or worn.

5.2 CUSTOM SIZES (NON-RETURNABLE): Because custom-sized orders are individually handcrafted to your unique measurements and specifications, they are strictly non-refundable and cannot be returned, exchanged, or canceled after production has begun.

5.3 PRESET SIZES (14-DAY RETURN WINDOW): Preset sets (XS, S, M, L, XL) are eligible for a return within 14 days of delivery, subject to the following strict conditions:

  • The product must be completely unused, unaltered, and in its original, sealed packaging.
  • The security seal on the packaging must remain completely unbroken and untampered with.
  • If a package is returned with a broken seal or shows signs of handling, the return will be rejected, and no refund will be issued.

5.4 NON-RETURNABLE ITEMS: Sizing kits, nail prep kits, adhesive tabs, nail glue, and any items purchased on sale or during promotional events are strictly final sale and cannot be returned or refunded under any circumstances.

5.5 RETURN PROCESS & SHIPPING COSTS: * To initiate a return for an eligible preset size set, you must contact us and  fill out our Refund Request form found in the footer or our Return and refund policy within 14 days of receiving your order. You must provide your order number and clear photo evidence showing that the product's security seal is completely intact.

  • Unless the return is due to an error on our part (e.g., we sent the incorrect set), the customer is solely responsible for all return shipping costs. * We highly recommend using a tracked shipping service, as Clawzbykita is not responsible for and cannot issue refunds for packages lost in transit back to us. 

 

Faulty, Damaged, or Incorrect Orders

5.6 DAMAGED OR INCORRECT ITEMS: We take pride in handcrafting every set to perfection, but if we made a mistake or if your order arrived damaged, we will make it right.

  • Reporting Window: You must inspect your order upon receipt and contact us at clawzbykita@outlook.com within 3 or 5 days of delivery.
  • Required Proof: You must provide your order number and clear photos/videos showing the fault, damage, or incorrect item. The security/hygiene seal on the packaging must remain completely unbroken, untampered with, and the nails must be completely unworn and unapplied.
  • Resolution: If we confirm the item is faulty or incorrect, we will provide a prepaid return shipping label (if a return is required) and issue a brand-new replacement set or a full refund at no extra cost to you.

5.7 WORN OR USED NAILS (WEAR & TEAR): We understand it is frustrating if a nail pops off, chips, or gets damaged after application. However, once press-on nails have been applied and worn, their lifespan depends entirely on your personal nail preparation, application method, daily activities, and general wear and tear.

Because of this, we strictly do not accept returns, exchanges, or refunds for any nails that have been worn, applied, or handled. 

Single Nail Replacements: To help you get the most out of your set, please follow our application card carefully. If you lose or damage a single nail due to wear and tear, please contact us at clawzbykita@outlook.com as we are happy to offer custom single-nail replacements for purchase so you do not have to buy a whole new set!


SECTION 6 - SHIPPING, PROCESSING, AND DELIVERY

6.1 PROCESSING (CREATION) TIMES: Because Clawzbykita press-on nails are handcrafted to order, please allow a standard processing time of 5 to 10 business days for your order to be designed, created, and packaged before it is shipped.

  • Holiday Seasons & High-Volume Periods: Please note that during high-volume holiday seasons or promotional events, processing times may vary and take longer than usual. We appreciate your patience and understanding during these busy periods as we work to handcraft your sets to perfection. Processing time is entirely separate from transit/shipping time.

6.2 SHIPPING AND TRANSIT TIMES: Shipping times provided at checkout are estimates given by Royal Mail and are not guaranteed. Clawzbykita is not responsible for any shipping delays caused by the mail carrier or high-volume holiday seasons.

6.3 INCORRECT ADDRESSES: It is the customer's sole responsibility to provide the correct and complete shipping address at checkout. We cannot change or correct shipping addresses once an order has been dispatched.

  • Clawzbykita is not liable or responsible for packages delivered to an incorrect, incomplete, or outdated address provided by the customer.
  • If a package is returned to us by Royal Mail due to an incorrect or incomplete address, the customer will be responsible for paying the shipping costs to have the package resent. Original shipping fees are non-refundable.

6.4 ROYAL MAIL DELIVERY, LOST, AND DAMAGED PARCELS:

  • Delivered Status: Once Royal Mail tracking marks your package as "Delivered" (which includes delivery to your door, a designated safe place, or a neighbour), the legal ownership and risk of the parcel transfer to you. Clawzbykita is not responsible or liable for any packages that are lost, misplaced, or stolen after a successful delivery confirmation has been issued by Royal Mail.
  • In-Transit Loss (Not Yet Delivered): If your package has not arrived and the tracking has stopped updating, it may be delayed. In accordance with Royal Mail’s policies, a parcel is not officially considered "lost" until 10 working days have passed after its estimated delivery date.
  • How to Claim: If your parcel has not arrived after 10 working days, please contact us at clawzbykita@outlook.com with your order number.
  • Required Proof of Non-Delivery: To proceed with a replacement or refund for a lost parcel, we require you to provide a written Declaration of Non-Receipt confirming that the parcel was not delivered to you, a neighbour, or a safe place. Upon contacting us, we will provide you with a simple email template to fill out and reply to. This written confirmation is required so we can submit an official claim with Royal Mail. We cannot issue a refund or replacement until this statement is provided and the 10-working-day waiting period has passed.


SECTION 7 - PRICING, SHIPPING, AND ACCURACY

7.1 PRICE ACCURACY: All prices for our products are subject to change without notice. While we make every effort to ensure prices listed on our website are accurate, errors may occasionally occur.

  • In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that product prior to dispatch, even if the order has been confirmed and your payment has been processed. If your payment has already been processed and we cancel your order, we will issue a full refund to your original payment method.

7.2 SHIPPING RESTRICTIONS: All prices displayed on our website exclude shipping costs, which will be calculated and added at checkout.

  • Great Britain Only: We currently only ship to addresses within Great Britain (England, Scotland, and Wales). We do not ship to Northern Ireland, the Channel Islands, or any international addresses at this time. If an order is placed with a shipping address outside of Great Britain, we reserve the right to cancel the order and issue a full refund.

7.3 ERRORS, INACCURACIES, AND OMISSIONS: Occasionally there may be information on our website or in our Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

  • We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order). If your order is cancelled due to an error and you have already paid, we will issue a full refund to your original payment method.


SECTION 8 - INTELLECTUAL PROPERTY AND COPYRIGHT

8.1 OWNERSHIP OF CONTENT: All content included on this website—including but not limited to custom nail designs, product imagery, photographs, graphics, logos, brand names, text, and digital downloads—is the exclusive property of Clawzbykita and is protected by UK and international copyright, trademark, and intellectual property laws.

8.2 LIMITED USE LICENSE: You are granted a limited, non-transferable license to access and use this website solely for personal, non-commercial shopping purposes. You must not copy, reproduce, duplicate, sell, resell, or exploit any portion of our designs, images, or website content without express written permission from Clawzbykita.

8.3 DESIGN PROTECTION: Each set of press-on nails is a hand-painted, original creation by Clawzbykita. Recreating, manufacturing, or commercialising our specific hand-painted designs for resale or commercial gain is strictly prohibited and constitutes a material breach of these Terms of Service.


SECTION 9 - PROHIBITED USES

  • You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:
  • For any unlawful or malicious purpose.
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person.
  • To transmit false or misleading information.
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms.
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • To impersonate or attempt to impersonate any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Clawzbykita, Shopify, or users of the Services, or expose them to liability.
  • In addition, you agree not to:
  • Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services.
  • Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services.
  • Collect or track the personal information of others.
  • Spam, phish, pharm, or pretext the Services.
  • Use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services.
  • Interfere with, bypass, or circumvent the security or authorisation features, robot exclusion headers, or other measures we employ to restrict access to the Services.
  • We reserve the right to suspend, disable, or terminate your account or cancel any active orders at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Quick Version: We handcraft every single set with love and the highest quality materials to make sure they look perfect when they arrive! However, once you glue them on, how long they last depends entirely on your prep, application, and daily activities. Please follow our application cards closely to avoid any damage to your natural nails, and remember to patch-test your glue if you have sensitive skin!

10.1 NO GUARANTEES ONCE APPLIED: We handcraft our products to exceptionally high standards, but they are provided on an "as is" and "as available" basis once accepted. Because the lifespan of press-on nails depends entirely on individual application, nail preparation, and personal wear and tear, we do not offer any warranty, durability guarantee, or specific warranty period once the products have been used, applied, or handled by the customer. This does not affect your statutory rights regarding items that arrive faulty or damaged (as outlined in Section 5.6).

10.2 LIMITATION OF LIABILITY: Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be legally excluded or limited under applicable law.

  • Subject to the above, Clawzbykita (including its owners, employees, and affiliates) shall not be held liable to you for any direct, indirect, incidental, or consequential loss, injury, or damage resulting from:
  • Your use of, or inability to use, our products or services.
  • Courier transit delays, or packages mishandled, wrongly delivered, or lost by third-party postal services (subject to the Royal Mail terms in Section 6.4).
  • Any allergic reactions, injury, or damage to your natural nails resulting from your improper nail preparation, application, removal, or misuse of nail glue or adhesive tabs.
  • Any errors, inaccuracies, or omissions in our website content.


SECTION 11 - PERSONAL INFORMATION & PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.


Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Please review the full Privacy Policy on our website for more details on how we, Shopify, and our partners use your personal information.


SECTION 12 - RELATIONSHIP WITH SHOPIFY

Clawzbykita is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Clawzbykita.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Clawzbykita, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Clawzbykita.


SECTION 13 - FEEDBACK, REVIEWS, AND SOCIAL MEDIA

13.1 QUALITY CONTROL RECORDINGS: We record and/or photograph all orders during our quality check process before dispatch. We reserve the right to store and share these photos and videos across all of our social media platforms to showcase our work and verify quality.

13.2 SOCIAL MEDIA SHARING: We love to share our customer reviews and gorgeous sets! If you upload a photo or video of your Clawzbykita press-on nails on your social media (such as Instagram or TikTok) and tag us @clawzbykita, you grant us the right to repost and share your post, images, or videos on our social pages and marketing materials at any time.

13.3 FEEDBACK LICENSE: If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, or plans (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial marketing. We are under no obligation to keep your Feedback confidential, pay compensation for it, or respond to it.

13.4 SUBMISSION GUIDELINES: You represent and warrant that your Feedback and social media posts tagging us:

  • Do not violate any third-party rights, including copyright, trademark, privacy, or personal rights.
  • Are not unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable.
  • Do not contain any computer viruses or malware that could affect the operation of our Services.
  • Do not use a false email address, pretend to be someone else, or otherwise mislead us or third parties.


SECTION 14 - THIRD-PARTY TOOLS AND LINKS

14.1 OPTIONAL THIRD-PARTY TOOLS: We may provide you with access to third-party tools (such as apps, widgets, or integrations on our website) which we neither monitor nor have any control or input over.

  • You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  • Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  • We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

14.2 THIRD-PARTY LINKS: Our website and services may contain materials and hyperlinks to websites operated by third parties (such as shipping couriers, social media platforms, or external payment gateways).

  • We are not responsible for examining or evaluating the content, accuracy, or safety of any third-party materials or websites. If you decide to leave our website to access these third-party sites, you do so entirely at your own risk.
  • We are not liable for any harm or damages related to your access to third-party websites, or your purchase or use of any products, services, resources, or content on those sites. Please review the third-party's policies and practices carefully before you engage in any transaction. Any complaints, claims, or questions regarding third-party products should be directed to the third party.


SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Clawzbykita, Shopify, and our affiliates, partners, officers, employees, and service providers from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:

  • Your breach of these Terms of Service.
  • Your violation of any law or the rights of any third party.
  • Your misuse of our website or Services.


SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable law, such provision shall nonetheless be enforceable to the fullest extent permitted by law. The unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 17 - WAIVER AND ENTIRE AGREEMENT

17.1 NO WAIVER: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

17.2 ENTIRE AGREEMENT: These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

17.3 AMBIGUITIES: Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party (Clawzbykita).


SECTION 18 - ASSIGNMENT

18.1 NO CUSTOMER TRANSFER: You may not delegate, transfer, or assign these Terms of Service or any of your rights or obligations hereunder to any other person or entity without our prior written consent, and any such attempt will be null and void.

18.2 COMPANY TRANSFER: We may transfer, assign, or delegate these Terms of Service and our rights and obligations under them at any time, without your consent and without prior notice to you.


SECTION 19 - HEADINGS

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect the legal meaning, interpretation, or enforceability of these Terms.


SECTION 20- TERMINATION

20.1 RIGHT TO TERMINATE: We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

20.2 SURVIVAL: The following sections will continue to apply following any termination: Intellectual Property and Copyright, Feedback, Reviews, and Social Media, Termination, Disclaimer of Warranties; Limitation of Liability, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.


SECTION 21- GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You agree that any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


SECTION 22- CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Email: clawzbykita@outlook.com
  • Instagram: @clawzbykita